In the journey toward enterprise intelligence, one core challenge has become increasingly evident: no matter how powerful an AI model is, without accurate, real-time, and trustworthy knowledge to draw upon, it’s like “a clever woman with no rice to cook.” Worse, it may even produce misleading results due to “AI hallucinations.” The true power of enterprise intelligence lies not only in algorithms but also in how deeply an organization can understand and leverage its internal knowledge.

As the new-generation unified AI gateway for enterprises, Yonyou BIP5 Zhiyou is not just a general-purpose intelligent assistant that “understands business,” but one powered by a robust foundation — the YouZhiku (Yonyou Knowledge Hub). Far more than a static repository, it acts as a continuously evolving, efficiently managed, and securely governed “super brain,” serving as the intelligence source that enables Zhiyou to deliver precise and professional enterprise services.

01 The Three Major Challenges of Enterprise Knowledge Management

Before introducing YouZhiku, it’s important to first understand the three key challenges enterprises face in managing knowledge — the very problems that inspired its design:

1. Difficult to Capture:

Vast amounts of knowledge (technical documentation, project experience, workflow manuals, etc.) are scattered across employees’ computers, chat groups, and emails. Manual collection is time-consuming, inefficient, and prone to omissions.

2. Difficult to Operate:

Even when a knowledge base is built, it often becomes outdated or disorganized due to unclear permissions or lack of maintenance — turning into a “digital archive” that employees neither trust nor use.

3. Security Concerns:

Enterprises fear that once sensitive data such as customer information, core technologies, or pricing strategies go digital or move to the cloud, they could face data breaches or leaks.

02 The Three Core Capabilities of YouZhiku: Transforming Knowledge into Intelligent Momentum

To address these pain points, YouZhiku is built on the principles of “effortless accumulation, flexible operation, and secure control”, forming three core capabilities.

1. Effortless Capture: Let Knowledge “Flow Together Naturally”

YouZhiku revolutionizes traditional manual knowledge management by seamlessly integrating with various business and collaboration scenarios, enabling automatic knowledge accumulation:

• Automatic Chat File Archiving: Files shared in different work chat groups are automatically collected into the knowledge hub, forming shared team repositories.

• Meeting Knowledge Retention: Recordings and meeting minutes generated via “YouFlashNote” are automatically archived for later reference and sharing.

• Business Process Data Archiving: Documents and attachments from approval workflows are automatically stored after completion, allowing business data to naturally evolve into knowledge assets.

This “knowledge arrives before people act” approach ensures that every valuable piece of knowledge is efficiently and completely preserved.

2. Granular Permissions: Balancing “Sharing and Confidentiality”

YouZhiku provides fine-grained access control, breaking the long-standing dilemma of “over-control stifles use, open access breeds chaos”:

• Permissions can be aligned with organizational hierarchy, user roles, or specific chat groups.

• For instance, a customer receivables report can be configured so that sales staff see customer names, accountants see amounts, and risk controllers see payment terms — ensuring both data protection and collaborative efficiency.

When Zhiyou processes a user’s query, the system dynamically determines which knowledge can be accessed based on the user’s role or the intelligent agent’s permissions. This enables “secure visibility” — those who should see the data can, and those who shouldn’t absolutely cannot.

3. End-to-End Security: Building a “Safe Vault” for Knowledge Assets

YouZhiku provides comprehensive, full-chain protection for enterprise knowledge security:

• Watermarking: Automatically adds tamper-proof watermarks to document previews and downloads to prevent malicious sharing or leaks, enabling source tracing.

• Operation Logs: Every upload, update, view, and download is fully logged for traceability and auditing.

• Sensitive Content Locking: Automatically detects and locks files containing sensitive information, preventing leaks in real time.

• Version Tracking: Every file revision is saved, allowing easy rollback to previous versions and preventing data loss or accidental overwrites.

03 Empowering Zhiyou: Activating Knowledge to Drive Business Value

The value of YouZhiku is fully realized through Zhiyou — turning it from a model that “thinks in the abstract” into one that bases its intelligence on verified, contextual knowledge.

Take, for example, the “BIP Product Knowledge Manager” intelligent agent: it orchestrates 68 sub-agents across different business domains, each powered by its respective YouZhiku knowledge base. When a user asks, “Does the mobile app support printing sales orders?”, Zhiyou accurately invokes the “Printing Product Assistant,” retrieves the latest documentation from YouZhiku, and provides a precise answer — “Yes, but only certain Bluetooth and Wi-Fi models are supported” — with direct document references.

This deep integration awakens knowledge long buried in documents and systems, transforming it into instantly accessible intelligence across customer service, training, R&D, and decision-making — directly improving efficiency and reducing costs.

The synergy between YouZhiku and Zhiyou perfectly illustrates the evolution from “data-driven” to “knowledge-driven” enterprise intelligence. YouZhiku acts as the foundational “super brain,” responsible for knowledge aggregation, governance, and security; Zhiyou serves as the intelligent interface that applies this knowledge dynamically. Together, they form a self-reinforcing cycle:

Business generates knowledge → Knowledge is stored in YouZhiku → Zhiyou applies knowledge to empower business → New knowledge emerges through practice. This loop continuously amplifies the value of enterprise knowledge assets, turning them into a core engine of competitive advantage. Choose Zhiyou — for continuous, intelligent self-evolution.